Refunds
30 days from delivery. If the dog hates the taste, you get the bottle price back. Email support@innerhealthresearch.com.
Refunds are issued from Stripe against the Checkout session. This site never stores card numbers.
How a refund happens
Approved refunds go back to your original payment method through Stripe. No store credit, no checks. Once approved, the money typically posts within 5–10 business days. Your bank's own timing is the last step.
The 30-day window applies to every order, not only your first one. Bottle two, bottle twelve — same window.
What each case needs
The taste. The dog refuses it. You get the bottle price back, and you never ship the bottle back to us. Keep it or pass it to a friend with a less opinionated dog.
Damaged or incorrect. The wrong bottle arrives, or it arrives leaking. Email a photo and we replace it or refund it — your call.
When a return is needed. Most refunds need no return at all. Where one is genuinely needed, we email a prepaid label and InnerPaw pays the return shipping.
Subscriptions and limits
Subscription bottles are covered too. If you cancel after a renewal bills, that renewal bottle is refunded prorated within the same 30-day window.
One honest limit: if the same household claims the taste guarantee over and over, that is abuse of the guarantee and we decline it. It has never come up. We would like to keep it that way.